Sola Support Tickets
Create a Support Desk inside WordPress in seconds
Features
Unlimited Agents
Have as many agents as you want. No limitations.
Customizable Helpdesk
Add a fully customizable help desk to your site in a flash
Email to Ticket Conversion
Connect the plugin to a mailbox and automatically convert emails to support tickets
Customer Satisfaction Surveys
Find out how happy your customers are with your support and agents (available as an add-on to the Premium version of this plugin)
Multiple Departments
Assign tickets to certain departments
Quick Responses
Create and manage custom quick responses
Guest Tickets
Allow guests to submit tickets.
Internal Notes
Assign internal notes to tickets that only agents can see
File Uploading
Attach files to your tickets.
Screenshots
Add a customizable help desk to your website in a matter of seconds
Easily manage your tickets. Filter tickets by certain attributes.
Allow users to send you tickets via your website
Create and manage departments for your Support Desk
Convert emails to support tickets
Respond to tickets quickly and easily. Upload files and add internal notes.
Full feature list
Purchase the Premium Add-on of Sola Support Tickets today and get the following features:
- Unlimited support agents
- Manage support tickets (pending, open, solved)
- Add a Submit Ticket page to your website
- Receive email notifications for new support tickets
- Receive email notifications for support ticket responses
- Add priorities to your support tickets (low, high, urgent, critical)
- Internal notes
- Upload files to support tickets and responses
- Custom front-end help desk showing new, open and closed tickets
- Support tickets can be made private or public
- Add popular tickets to your help desk page
- Add Quick responses to your support tickets
- Assign tickets to other support agents
- Allow guests to submit support tickets
- Choose a default ticket status
- Link your help desk to an email address and automatically create support tickets when emails are received
- Customize your help desk through the use of shortcodes
- Enable CAPTCHA on your support ticket submission form
- Departments
Available in the following languages
Sola Support Tickets is fully translatable and is currently available in the following languages:
Pricing
3 Site License
$29.99
$19.99 / year
Unlimited Site License
$59.99
$39.99 / year
What our clients say
“Seems to work really well, was able to change the wp_login links to go through to My Account on a WooCommerce store. So that might a cool feature to have to be able to easily change the login link, so if the website the support ticket plugin is being used on is a WooCommerce store ”
“We’ve been looking for a support ticket plugin for quite sometime and came across Sola Support Tickets. We had very specific requirements in mind but the plugin was able to match our expectations.
The plugin is very simple to use and the settings are also simple and easy to understand. I had a few questions ”
The plugin is very simple to use and the settings are also simple and easy to understand. I had a few questions ”
“Thi plugin is based on a very good idea : to use custom post type for tickets. This way it is perfectly integrated with WordPress… and your theme ! 🙂
The plugin is pretty new and has room for improvements, but I want to encourage the team that offer a really great and friendly support.
The plugin is pretty new and has room for improvements, but I want to encourage the team that offer a really great and friendly support.